Dr. Wendy R. Carroll is an associate professor at the University of Prince Edward Island (UPEI), School of Business, and the founder and Faculty Director of the UPEI Workforce Strategies Research Group. After a 20 year career working in national and multinational businesses as a senior leader and executive, Wendy completed her Ph.D. in management and joined the faculty at Acadia University in July 2005 and then UPEI in July, 2008. Wendy teaches management courses in both the undergraduate and graduate level at UPEI. She has won several teaching awards including Graduate Faculty member of the year for UPEI in 2008 and 2009, as well as the Hessian Merit Award of Teaching Excellence in 2011.
Refereed publications:
Wagar, Terry H & Carroll, Wendy R. (2011). Student preferences of group work evaluation approaches: Evidence from business management undergraduate students. Journal for Education for Business, In press.
Wagar, Terry H, Carroll, Wendy R., & Rondeau, Kent (2011). The relationship between HRM and firm performance in Small Businesses: Evidence from Canada and New Zealand. The Journal of Global Business Advancements, Vol.4, Iss. 1.
Carroll, Wendy R. & Wagar, Terry H. (2010). "Is there a relationship between IT adoption and Human Resource Management". Journal of Small Business and Enterprise Development. Vol. 17, Iss. 2. Awarded Emerald Literati Network 2011 Award of Excellence.
Carroll, Wendy R. (2008). The effects of electronic monitoring in the workplace: A review and meta-analysis. Employee Rights and Employee Policy Journal, Vol.12, Iss. 1.
Carroll, Wendy R., Helms Mills, Jean & Mills, Albert J (2008). Managing power and resistance: Making critical sense of call centre management. Gestion 2000, Vol 8, Iss. 6.
Book chapters:
Rousseau, Denise, Jelley, Blake & Carroll, Wendy R. (2011). Teaching Evidence-based Management. The Handbook of Evidence-based Management edited by Denise Rousseau, Oxford University Press, In press.
Carroll, Wendy R., Dye, Kelly & Wagar, Terry H. (2010). The Role of Organizational Culture in Strategic Human Resource Management. The Handbook of Organizational Culture and Climate edited by Neal Ashkanasy, Celeste Wilderom, & Mark Peterson, Sage Publications, Inc. Thousand, Oaks.
Carroll, Wendy R. & Wagar, Terry (2008). The effects of HRM strategies on customer-employee interactions in call centres: An outsourcing perspective. Published in the Managing Human Resources in Indian Call Centres/BPO Providers edited by Mohan Thite & Bob Russell, Griffith University, Australia. Sage India.
Lecoure, Jason & Carroll, Wendy R. (2007). Examining Information Communication Technology in Academia: ICT processes for Virtual Academic Research Teams (VART). Published in the Encyclopedia of Information Communication Technology, 2007.
Carroll, Wendy R. (2007). Considering call centre developments in e-HRM: Lessons learned and future directions. Published in the Encyclopedia of HRIS, 2007.
Carroll, Wendy R. & Mills, Albert J. (2006). The Role of Organizational Culture and Gender Identities in Women’s IT Careers. Published in the Gender and IT Encyclopedia, 2006.
Refereed conference proceedings:
Baird, Jackie & Carroll, Wendy R. (2011). The Role of Senior Leaders in the Development of Healthy Workplace Programs: A Case Study in Call Centres. Proceedings at the Atlantic Schools of Business Conference, Charlottetown, PE. [Master Student]
Arsenault, Kristie, Carroll, Wendy R., & Wagar, Terry H. (2011) Examining Bullying in Canadian Workplaces: Preliminary Findings from a Content Analysis Study Using Arbitration Case Decisions. Proceedings at the Atlantic Schools of Business Conference, Charlottetown, PE. [Under Graduate Student]
Carroll, Wendy R., McKee, Margaret, Driscol, Kathy & Wagar, Terry H. (2011). Examining business ethics training and development practices of Canada organizations: Preliminary evidence from Top Companies. Proceedings International Association for Business and Society. Bath, U.K., 2011.
MacAulay, Anne & Carroll, Wendy R. (2011). Examining mental illness in Canadian workplaces: A content analysis of trends and directions using arbitration case decisions. To be published in the Administrative Science Association of Canada Proceedings (ASAC), July, 2011. [Master Student]
Carroll, Wendy R., Wagar, Terry H., Rondeau, Kent & Gilson, Clive (2007). Looking inside the black box: Are human resource practices really related to firm performance? Published in the Administrative Science Association of Canada Proceedings (ASAC), Ottawa, June, 2007.
Carroll, Wendy R. (2006). The effects of electronic performance monitoring on performance outcomes: A review and meta analysis. Published in the Atlantic School of Business Proceedings (ASB), Sackville, September, 2006. Awarded Best Paper.
Carroll, Wendy R. & Wagar, Terry (2006). Is there a relationship between information technology adoption and human resource management? Published in the Administrative Science Association of Canada Proceedings (ASAC), Banff, June, 2006.
Carroll, Wendy R. & Wagar, Terry (2005). The Importance of Technology in Small and Medium-Size Firms: Some Evidence from the Manufacturing Sector. Published in the Administrative Science Association of Canada Proceedings (ASAC), Toronto, May, 2005.
Conference presentations:
Kimpton, Jean & Carroll, Wendy R., (2011). Making sense of labour market information: Implications for understanding future skills. To be presented at the Canadian Industrial Relations Association conference (CIRA), Fredericton, N.B. [Master Student]
Rossiter, Heather & Carroll, Wendy R., (2011). Atlantic Canada’s transition to knowledge economy work: An examination of youth perceptions of “Place”. To be presented at the Canadian Industrial Relations Association conference (CIRA), Fredericton, N.B. [Master Student]
Carroll, Wendy R. & Jelley, R Blake, 2010. Bridging the rigour-relevance gap: Teaching EMBA students using an evidence-based management approach. Pre-workshop session to review manuscripts with the Academy of Management Learning and Education Journal, Academy of Management Conference, Montreal.
McKee, Margaret, Carroll, Wendy R., Driscol, Kathy & Wagar, Terry H. (2010). Examining business ethics training and development practices in Atlantic Canada companies. Presented at the Atlantic School of Business Conference, Halifax, N.S.
Dye, Kelly, Carroll, Wendy R. & Dye, Bruce (2010). Immigrant women in Atlantic Canada: An examination of employment practices and policies through the lens of lived experiences. Presented at the Atlantic School of Business Conference, Halifax, N.S.
Graham, Susan & Carroll, Wendy R. (2010). Exploring the impact of literacy on job-readiness and business management education: An examination of reading comprehension skills of first year university students. Presented at the Atlantic School of Business Conference, Halifax, N.S.
Carroll, Wendy R. (2009). The balance between rigor and relevance: Using evidence-based management to engage Executive MBA students in Human Resource Management (Symposium).Presentation at Atlantic School of Business Conference, Moncton, N.B.
Carroll, Wendy R. & Wagar, Terry (2009). Comparing Union and Non-union Status: Initial Findings from Canadian Contact Centres. Presented at the Canadian Industrial Relations Conference (CIRA), Ottawa, Canada.
Carroll, Wendy R. & Wagar, Terry (2009). Is organizational culture associated with the adoption of human resource management practices: Evidence from Canadian Contact Centres. Presented at the Labour and Employee Relations Association (LERA) Conference, San Francisco.
Carroll, Wendy R. & Wagar, Terry, Rondeau, Kent (2008). The relationship between organizational culture and quit behavior: Evidence from Canadian call centres. Presented at the Administrative Science Association of Canada (ASAC), Toronto, May, 2008.
Wagar, Terry, & Carroll, Wendy R. (2007). Please Don’t Go: Factors Associated with Employee Retention. Presented at the Labor and Employment Relations Associations (LERA) ASSA Program in Chicago, January, 2007.
Carroll, Wendy R. & Wagar, Terry (2006). Technology Adoption and Local Unions: Some Evidence from Canada. Presented at the Labor and Employment Relations Association (LERA) Conference in Boston, January, 2006.
Carroll, Wendy R., Mills, Albert J & Helms Mills, Jean (2006). Managing power and resistance: Making critical sense of call centre management. Presented at the Academy of Management Conference (AoM), Atlanta, August, 2006.
Carroll, Wendy R. & Wagar, Terry (2005). Union Involvement with New Technology Decisions. Presented at the Canadian Industrial Relations Association Conference (CIRA), Toronto, June, 2005.
Carroll, Wendy R. & Mills, Albert J. (2005). Foucault, Bakhtin, and Agency in Organizational Studies. Presented at the Academy of Management Conference (AoM), Hawaii, August, 2005.
Carroll, Wendy R. & Mills, Albert J. (2005). Rediscovering the Individual in Organizational Studies: Foucault, Bakhtin, and Agency. Presented at the Sprott School of Business Doctorial Consortium, Ottawa, April, 2005. [Paper co-awarded best paper and awarded one of the best presentation awards].
Carroll, Wendy R. & Helms Mills, Jean. (2005). Identity and Resistance in Call Centres: Towards a Critical Sensemaking Approach. Presented at the Administrative Science Association of Canada (ASAC), Toronto, May 2005.
Carroll, Wendy R. & Lecoure, Jason S. (2005). Virtual Teams: An exploration of practices and critical success factors in virtual academic research teams. Presented at the Administrative Science Association of Canada (ASAC), Toronto, May, 2005.
Carroll, Wendy R. (2005). Technology Adoption in Business Schools: Exploring the Decision Making Rationales and Pedagogical Implications. Presented at the Atlantic School of Business (ASB) Conference in Halifax, October, 2005.
Lecoure, Jason S. & Carroll, Wendy R. (2004). Trends in academic management research: An exploratory analysis of trends and practices in virtual research teams, Presented at the Atlantic School of Business (ASB) in Halifax, Oct, 2004.
Government, industry and practitioner publications and reports:
Reports:
Carroll, Wendy R., Weiner, Jarrod & Richard, Kelly (2010). Developing a job quality index for Prince Edward Island: An Atlantic Canada comparison. Report presented to the Department of Advanced Learning and Innovation for the Prince Edward Island Provincial Government.
Carroll, Wendy R., Domike, Reuben & Wilson, Scott (2010). Replicating an economic dashboard for Prince Edward Island: A preliminary analysis. Report presented to the Department of Advanced Learning and Innovation for the Prince Edward Island Provincial Government.
Carroll, Wendy R. & Weiner, Jarrod (2010). The state of the Prince Edward Island labour force. Report presented to the Department of Advanced Learning and Innovation for the Prince Edward Island Provincial Government.
Carroll, Wendy R. & Weiner, Jarrod (2010). Analyzing labour market information availability for Prince Edward Island. Report presented to the Department of Advanced Learning and Innovation for the Prince Edward Island Provincial Government.
Industry Publications:
Carroll, Wendy R. & Wagar, Terry (2008). Contact centre management: Does organizational culture matter? Published in Contact Magazine, Jan, 2008.
Carroll, Wendy R. (2007). Electronic Monitoring in the Workplace: A review and discussion about future trends. Published in the Workplace Review, Vol. 4, Iss. 2, 2007.
Carroll, Wendy R. & Vibert, Conor (2007). Nova Scotia Female Entrepreneurs: Making it work at home and abroad. Published in the Workplace Review, Vol 4, Iss. 1, 2007.
Carroll, Wendy R. & Wagar, Terry (2006). Six easy ways to retain the best of the best. Taking Care of Business, Chronicle Herald, April, 2006.
Wagar, Terry, Carroll, Wendy R. & Cahill, Shawn (2005). Tech Choices of Small Business: Examining the Role of Technology in Small Businesses in Nova Scotia. Published in the Workplace Review, Vol. 2, Iss. 2, 2005.
Carroll, Wendy R. (2007). Contact Centres in Canada. Blog to disseminate research to practitioners: http://wrcarroll.blogspot.com/
Wendy’s research program focuses on SHRM, workforce strategies, and labour force dynamics. She has a number of peer-reviewed publications (including a Highly Commended Paper Award by the Emerald Literati Network in 2011 - Awards for Excellence), several book chapters, and numerous papers presented at leading management conferences.
University of Prince Edward Island:
UPEI, School of Business:
Academic Committees:
